Frequently Asked Questions
Find answers to the most common questions about our services
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Common Questions
We recommend booking your gorilla trekking permit at least 3-6 months in advance for peak season (June-September and December-February). During low season, 2-3 months is usually sufficient. Permits are limited to 8 people per gorilla family per day, so they sell out quickly.
You should be able to walk 3-4 hours on uneven, steep terrain at moderate altitude. The trek duration varies from 1-7 hours depending on the gorilla family's location. Porters are available to carry your daypack and provide assistance on steep sections. We recommend doing some walking exercises before your trip.
Uganda is a year-round destination, but the dry seasons (June-September and December-February) are best for gorilla trekking and game viewing. Roads are more passable, vegetation is thinner, and trails are less muddy. Wet seasons offer lower prices and fewer crowds.
Most international visitors need a visa. Uganda offers an e-visa system (visas.immigration.go.ug) and the East African Tourist Visa ($100) covers Uganda, Rwanda, and Kenya. We recommend applying at least 2 weeks before your trip.
A yellow fever vaccination is required for entry into Uganda. We also recommend hepatitis A, typhoid, and ensuring your routine vaccinations are up to date. Malaria prophylaxis is strongly recommended. Consult your travel clinic at least 6 weeks before departure.
Yes! We offer family-friendly safari itineraries with activities suitable for different age groups. Gorilla trekking requires a minimum age of 15, but there are many other activities children love: boat safaris, nature walks, cultural visits, and shorter game drives. We can customize any itinerary for families.
Our safari prices typically include: accommodation, all meals during the safari, ground transportation in a 4x4 vehicle, English-speaking guide, park entrance fees, and activity fees as specified in the itinerary. Excluded are: international flights, travel insurance, visa fees, personal expenses, and gratuities.
Absolutely! All our safaris can be customized to your preferences, budget, and schedule. We can adjust the number of days, add or remove destinations, change accommodation levels, and include special experiences like hot air balloon safaris or private dining. Contact us for a personalized quote.
Yes, Uganda is considered one of the safest countries in East Africa for tourists. The main tourist areas are well-policed and the Ugandan people are incredibly welcoming. We provide 24/7 support during your safari and all our guides are trained in first aid and emergency procedures.
We accept bank transfers, major credit cards (Visa, MasterCard), and mobile money (MTN Mobile Money, Airtel Money). A 30% deposit is required to confirm your booking, with the balance due 30 days before your safari start date.
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