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Privacy Policy

How we collect, use, and protect your personal information

Last updated October 2026

Haven Africa Journeys ("we", "us", "our"), accessible from www.havenafricajourneys.com takes your privacy very seriously, and we appreciate the fact that by using our service you are placing a great deal of trust in us. Our service has been built from the ground up with your privacy foremost in mind. We know that privacy is an important issue for our clients, and it is thus an important issue for us. We make it our highest priority to secure and protect the confidentiality of the personally identifiable information that you provide to us.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, inquire about our safari packages, or book travel services with us.

1. Information We Collect

To provide you with customized travel arrangements, safari bookings, gorilla/chimpanzee permits, domestic flights, and accommodation reservations, we collect the following categories of information:

A. Personal Identification & Contact Details

  • Full Name(s) (as listed on your passport)
  • Date of Birth and Gender
  • Nationality and Country of Residence
  • Email Address and Phone Number(s)
  • Physical / Postal Address

B. Travel & Identification Documents

  • Passport Details (passport number, issue/expiry dates, issuing country) - required for booking gorilla/chimpanzee permits, domestic flights, national park entries, and cross-border safari excursions.
  • Emergency Contact Details (name, phone number, and relationship).

C. Health & Dietary Preferences

  • Medical Conditions or Mobility Needs (provided voluntarily to ensure your safety and comfort during safaris and active excursions).
  • Dietary Requirements & Allergies (to inform lodges, camps, and safari crews).

D. Payment Information

  • Billing Details and Payment Confirmation Receipts (Credit/debit card processing and wire transfers are handled securely by PCI-DSS compliant third-party payment gateways; Haven Africa Journeys does not store raw credit card credentials).

E. Technical & Website Usage Data

  • IP Address, Browser Type, Device Information, and Pages Visited collected automatically via standard web analytics cookies to improve our website experience.

2. How We Use Your Information

We collect and process your personal data strictly for legitimate business and travel-related purposes, including:

  • Fulfilling Travel Services: Processing safari bookings, securing park permits, reserving accommodations, arranged ground transport, domestic flight ticketing, and guided excursions.
  • Communication: Sending booking confirmations, quotes, travel itineraries, invoice updates, and answering pre-trip inquiries.
  • Customization & Safety: Tailoring safari itineraries to physical capabilities, dietary needs, or medical requirements.
  • Legal & Regulatory Compliance: Meeting statutory reporting duties under Ugandan immigration, tourism regulation, and park permit issuance requirements.
  • Marketing Communications: Periodically sending newsletters or promotional safari offers (only if you have opted in; you may unsubscribe at any time).

3. How We Share Your Data

We respect your privacy and never sell, rent, or trade your personal information to third parties for marketing purposes. However, to execute your travel arrangements, we must share relevant data with trusted third-party service providers, including:

  • Tourism Authorities & Wildlife Conservation Bodies: Such as the Uganda Wildlife Authority (UWA) for issuing non-transferable gorilla and chimpanzee tracking permits.
  • Accommodation & Transport Partners: Safari lodges, camps, hotels, domestic charter airlines, vehicle operators, and local field guides.
  • Payment Processors & Banking Partners: Secure financial gateways facilitating your transaction payments.
  • Legal Authorities: When required by law, subpoena, or government regulation to protect safety, prevent fraud, or comply with legal processes.

All third-party partners are strictly required to handle your data confidentially and solely for the fulfillment of requested travel services.

4. Data Protection & Security Measures

We implement appropriate technical, administrative, and physical safety measures to protect your personal information against unauthorized access, loss, alteration, misuse, or destruction:

  • Encryption: Encrypted data transmission (SSL/TLS) across our website and digital booking forms.
  • Restricted Access: Access to sensitive personal data (e.g., passport copies) is strictly limited to authorized personnel directly involved in processing your travel arrangements.
  • Secure Storage: Physical and digital storage systems are kept in secure environments with regular protocol reviews.

5. Cookies and Tracking Technologies

Our website (www.havenafricajourneys.com) uses cookies and similar web analytics tools to enhance your user experience, remember user preferences, and analyze site traffic. You can choose to accept or decline cookies through your web browser settings. Disabling cookies may affect your ability to use certain features on our site.

6. Your Rights Regarding Your Personal Data

Depending on your jurisdiction, you have the following rights regarding your personal information:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request that we correct or update incomplete or inaccurate information.
  • Deletion ("Right to be Forgotten"): The right to request the deletion of your personal data, subject to statutory retention obligations (e.g., accounting and tax requirements).
  • Withdraw Consent: The right to withdraw consent for marketing communications at any time by clicking "Unsubscribe" or contacting us directly.

To exercise any of these rights, please submit a written request to info@havenafricajourneys.com.

7. Third-Party Web Links

Our website may contain links to external third-party websites (e.g., travel advisories, weather resources, or tourism partners). We do not control and are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their respective privacy policies upon visiting.

8. Changes to This Privacy Policy

Haven Africa Journeys reserves the right to update or modify this Privacy Policy at any time to reflect operational changes, legal requirements, or regulatory updates. Any updates will be posted on this page with an updated "Effective Date." We recommend reviewing this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

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